It seems the conversation is over anyway. He wants to know more, but that just stands to hurt Ten-Nank even further, and he's not about to do that to sate his own curiosity.

He backs off instead, leaving them their space. "Okay. Um- you have someone you can contact if you need help, right?" He's hoping it doesn't count as a personal question, because he's not about to leave them alone and damaged without making sure they can get help if they need it.