" ... it's my job," Soldat says, baffled at the over-reaction to such a simple thing, maybe flinching back a little from all the yelling. They haven't had a true shut-down from people shouting at them in months, but apparently the possibility is still there. They try to fight it off by explaining, "It's literally what I do here. I feed people. I can do it more effectively if I know what individuals need."